Tyler, Texas
1 comment
Not resolved

Sandals Royal Bahamian called one week before travel and asked if we wanted to "upgrade" for $350.00 to a room SIX categories above what we had paid for...NO upgrade when we got there!

If that was an upgrade, I would hate to see the room we were SUPPOSED to have....Resort is a dump and needs to be completely re-done, huge hair glob in sink, broken faucets, black mold around tub, I have pictures!! Wrote to them (with pictures) and asked for my upgrade amount back, and they replied "so sorry, no one else feels this way". Of course when we got to resort, no one knew anything about our "upgrade" and we got none of the promised perks...uncaring staff, pools dirty, the list goes on and on.

We were a SECOND time Sandals customer, NEVER again!!

Monetary Loss: $350.

Had an Experience with Sandals?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Julie
#110524

I had the same experience at Sandals Royal Bahamian in January of 2002.We were "guaranteed" the best room available when we checked in (beginning of Jan is not exactly high season there) and we got the dumpiest room ever in the oldest most disgusting building.

We had very little water pressure in our shower and it was COLD. They pools are dirty and like ice water. We had ANTS in our bed, there was broken glass on the beach, the food was blah. We took pictures and sued the company because they would not give us our money back when we left after 3 days of a 10 day vacation.

This was my honeymoon and it was ruined. We got about 1500 back on a trip we spent over 5000 on including airfare.

The Royal Bahamian is supposed to be their nicest resort.If this is the case I would hate to see their other resorts.

You May Also Like

Wyndham Hotels And Resorts - Ramada OKC near Bricktown 2001 East Reno Avenue, OKC, OK 73117 Wyndham Hotels And Resorts "Lets see we booked online for this hotel for 12-31-16. When we arrived they had stated that they were over booked and that they would have to find us a..." Read more Motel 6  123 Huckleberry Heights  Hannibal Missouri  63401 Motel 6 "1st photo is above the mirror/sink area when you walk in. The light hood is broke and filthy. 2nd photo where a water sprinkle system use to be. And also now..." Read more Westgate Resorts - Absolute worst hotel experience I have ever had Westgate Resorts "The word ‘resort’ is used very loosely here. We stayed July 10, 2016 – July 12, 2016. • TAKE YOUR MONEY ELSEWHERE!! THIS PLACE DOES NOT DESERVE YOUR BUSINESS!! • Used Priceline for booking..." Read more Budget Inn - Disgusting and Dangerous Hotel in Horseheads, NY Budget Inn "After a long day of traveling, we were happy to arrive In our hometown of Horseheads at the Budget Inn around 1 in the morning.However..." Read more Allied Van Lines - Sorry Truck driver Allied Van Lines "Driver ripped a 15 foot limb out of my 300yr old live oak and left if in the street, So Im out in the street saw up this huge limb..." Read more Lacy Lox And Lkm Hair And Beauty - LACYLOX.COM IS A FAKE RIP OFF BOOTLEG WEB SITE Lacy Lox And Lkm Hair And Beauty "LacyLox Lacy Lox is a scam imitation website tricking people into thinking they are buying genuine Ruth's Beauty products. They even have reviews of Ruth's Beauty products on their site,..." Read more Eharmony customer service 1.844.238.8666 eharmony customer service phone number Eharmony "eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer service eharmony com phone number www eharmony com contact..." Read more Lasership - DRIVERS ARE IDIOTS Lasership " Horrible lazy lying workers. They claim they attempted to deliver my package two days in a row i was suppose to go out of town canceled it because package..." Read more