Sandals Resorts false advertising with supposed "upgrades"
Sandals Royal Bahamian called one week before travel and asked if we wanted to "upgrade" for $350.00 to a room SIX categories above what we had paid for...NO upgrade when we got there!
If that was an upgrade, I would hate to see the room we were SUPPOSED to have....Resort is a dump and needs to be completely re-done, huge hair glob in sink, broken faucets, black mold around tub, I have pictures!! Wrote to them (with pictures) and asked for my upgrade amount back, and they replied "so sorry, no one else feels this way". Of course when we got to resort, no one knew anything about our "upgrade" and we got none of the promised perks...uncaring staff, pools dirty, the list goes on and on.
We were a SECOND time Sandals customer, NEVER again!!
Monetary Loss: $350.